Effective Date: July 17, 2026

Welcome to Hands2Heaven

Thank you for shopping with Hands2Heaven.

We are committed to providing a reliable and enjoyable shopping experience for customers around the world. This Shipping Policy explains how orders are processed, shipped, and delivered.

Please read this policy carefully before placing your order.

Worldwide Shipping

Hands2Heaven proudly offers shipping to customers in many countries around the world.

Shipping availability may vary depending on:

Your delivery location
Product availability
Shipping carrier coverage
Local laws and regulations

If shipping is unavailable to your location, you will be informed during the checkout process.

Order Processing

Once your order is successfully placed and payment has been confirmed, we begin preparing it for production.

Most orders are processed within 1–3 business days.

Processing times may be slightly longer during:

Public holidays
Peak shopping seasons
Promotional events
High order volumes

Processing time does not include shipping time.

Production Time

Many of our products are made to order. This means production begins only after your order is placed.

Most products are produced within 2–7 business days.

Production time may vary depending on:

Product type
Manufacturing partner
Product availability
Seasonal demand

Made-to-order production helps reduce waste and allows us to offer a wider range of meaningful products.

Shipping Time

Delivery times vary depending on your country, shipping carrier, customs processing, and local postal services.

Estimated delivery times provided during checkout are estimates only and are not guaranteed.

Factors that may affect delivery include:

Destination country
Weather conditions
Customs inspections
Local delivery services
National holidays
Carrier delays

Hands2Heaven is not responsible for delays caused by shipping carriers or customs authorities.

Shipping Costs

Shipping charges are calculated during checkout based on factors such as:

Delivery destination
Product type
Package weight
Shipping method selected

Shipping costs are displayed before you complete your purchase.

Order Confirmation

After placing your order, you will receive an order confirmation email containing:

Order number
Purchased items
Billing details
Shipping address
Order summary

Please review your order carefully.

If you notice any errors, contact us immediately.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email.

Where available, this email will include:

Tracking number
Shipping carrier
Shipment status
Tracking link

Please allow some time for tracking information to become active after shipment.

Tracking Your Order

If tracking is available for your shipment, you can monitor your order using the tracking information provided in your shipping confirmation email.

Tracking updates depend on the shipping carrier and may not update immediately.

Customs, Duties & Taxes

International shipments may be subject to:

Customs inspections
Import duties
Taxes
Customs processing fees

These charges are determined by your country’s customs authorities and are the responsibility of the customer unless otherwise stated during checkout.

Hands2Heaven has no control over these charges and cannot estimate their amount.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Please double-check:

Recipient’s name
Street address
Apartment or unit number
City
Postal/ZIP code
Country
Telephone number (if required)

Hands2Heaven is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information.

Address Changes

If you need to change your shipping address, please contact us immediately.

Address changes may only be possible before production or shipment begins.

Once an order has entered production or has been shipped, we may not be able to modify the shipping address.

Undeliverable Packages

If a package is returned because of:

Incorrect address
Failed delivery attempts
Unclaimed shipment
Refused delivery

The customer may be responsible for any additional shipping charges required to resend the package.

Lost Packages

If your package appears to be lost during transit:

Check your tracking information.
Contact the shipping carrier if appropriate.
Contact Hands2Heaven for assistance.

We will work with the shipping carrier to investigate the shipment and help resolve the issue whenever possible.

Damaged Packages

If your package arrives damaged:

Please contact us within 14 days of delivery.

Include:

Your order number
A description of the issue
Clear photographs of:
- The damaged product
- The packaging
- The shipping label (if possible)

We will review your request and work with you to provide an appropriate solution.

Multiple Shipments

Depending on product availability and fulfillment locations, your order may arrive in multiple packages.

If this happens:

You will not be charged additional shipping unless clearly stated during checkout.
Each shipment may have its own tracking information.

Shipping Restrictions

Certain products may not be available in every country due to:

Local regulations
Carrier restrictions
Manufacturing limitations
International shipping limitations

If a product cannot be shipped to your location, you will be informed before completing your order.

Delivery Responsibility

Ownership of products transfers to the customer once the order has been delivered to the shipping address provided during checkout.

Customers are responsible for ensuring that someone is available to receive the package where required.

Questions About Shipping

If you have any questions regarding shipping, please contact us.

Hands2Heaven

🌐 Website
https://hands2heaven.com

📧 Email
sanrising@hands2heaven.com

We aim to respond to all enquiries within 1–2 business days.

Policy Updates

Hands2Heaven reserves the right to update this Shipping Policy at any time to reflect changes in our business operations, shipping partners, or legal requirements.

The latest version will always be available on this page.

Thank You

Thank you for choosing Hands2Heaven.

We appreciate your trust and support. Our goal is to deliver meaningful products safely, reliably, and efficiently while providing an excellent shopping experience for customers around the world.

Hands2Heaven
Bringing People Together Through Faith, Hope, Peace, and Inspiration. 🌍❤️