We’d Love to Hear From You
Thank you for visiting Hands2Heaven.
Whether you have a question about one of our products, need assistance with an order, or simply want to get in touch, we’re here to help. We value every customer and are committed to providing friendly, professional, and timely support.
Your satisfaction is important to us, and we look forward to assisting you.
Customer Support
If you need assistance with any of the following, please don’t hesitate to contact us:
- Product enquiries
- Order status and tracking
- Shipping information
- Returns and refunds
- Payment enquiries
- Technical website issues
- Account assistance
- Product recommendations
- Wholesale or partnership enquiries
- General questions and feedback
Contact Information
Hands2Heaven
🌐 Website
https://hands2heaven.com
📧 Email
sanrising@hands2heaven.com
Customer Service Hours
Our customer support team is available to assist you through email.
Support Hours
Monday – Friday
9:00 AM – 6:00 PM (Sri Lanka Time)
We aim to respond to all enquiries within 1–2 business days.
Please note that response times may be slightly longer during weekends, public holidays, or periods of high enquiry volume.
Before You Contact Us
To help us assist you as quickly as possible, please include the following information when contacting us regarding an order:
- Your full name
- Order number (if applicable)
- Email address used when placing the order
- A clear description of your question or issue
- Photos (if reporting a damaged or incorrect item)
Providing these details allows us to resolve your enquiry more efficiently.
Order Support
If your enquiry relates to an existing order, we are happy to assist with:
- Order confirmation
- Shipping updates
- Delivery enquiries
- Tracking information
- Address corrections (before production or shipment, where possible)
- Damaged or defective items
- Replacement requests
- Refund enquiries
Product Questions
Need help choosing the right product?
We’re happy to answer questions about:
- Product materials
- Sizes and dimensions
- Product features
- Care instructions
- Availability
- Gift recommendations
Returns & Refunds
If you experience any issues with your order, please contact us as soon as possible.
For damaged, defective, or incorrect items, please email us within 14 days of receiving your order and include:
- Your order number
- A brief explanation of the issue
- Clear photographs of the product
We’ll review your request promptly and work with you to find an appropriate solution.
For complete details, please visit our Returns & Refund Policy.
Privacy
Your privacy is important to us.
Any information you provide when contacting Hands2Heaven will be used only to respond to your enquiry and provide customer support, in accordance with our Privacy Policy.
Connect With Us
We look forward to connecting with you through our official social media channels.
(You can add your Facebook, Instagram, Pinterest, YouTube, and other social media links here once they are available.)
Our Commitment to You
At Hands2Heaven, we are committed to:
- Providing friendly and respectful customer service.
- Responding to enquiries promptly.
- Offering honest and transparent communication.
- Helping customers enjoy a smooth and secure shopping experience.
- Continuously improving our products and services.
Thank You
Thank you for choosing Hands2Heaven.
We sincerely appreciate your trust and support. Whether you’re shopping for yourself or searching for a meaningful gift, we are honored to be part of your journey.
If you have any questions, suggestions, or feedback, we’d love to hear from you.
We look forward to serving you and helping make your shopping experience enjoyable and inspiring.
Hands2Heaven
Bringing People Together Through Faith, Hope, Peace, and Inspiration. 🌍❤️